Here are a few ways that RMM tools and PSA software has improved security and decreased downtime for businesses.

Preventing an assault using ransomware

A phishing email that attempted to install ransomware was received by a small marketing agency. Before the threat spread to others, their RMM system recognized the strange behavior and immediately shut down the affected device. The company was spared expensive recovery work and data loss.

• Preventing system failures

There were frequent point-of-sale system crashes at a nearby store. Their RMM tool revealed that certain systems were overheating because of dust accumulation and poor memory. Checkout lines moved more quickly, and crashes stopped after scheduled maintenance and upgrades.
Facilitating remote workers' safety

Members of a law practice worked from home. There were multiple security updates missing from one employee's laptop. The IT team remotely pushed the updates when the RMM software identified the problem. The employee didn't have to enter the office to secure the laptop.

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