My assumption is that
Burt is a hardcore survivalist. Zombie Outbreak, Explosions, automatic gunfire etc. I do not think there was much time before the start and Burt getting to his store. But, the store was robbed before he got there. Sure, a mob could hit Burt's store and steal a bunch of crap. But, I agree someone who knows what they are doing broke into the safe. A safe cracker is not commonly found in a mob. But, a career criminal could have safe cracking skills.
Scratch is most likely a career criminal. How much ammo could she carry and how much did she consume breaking into the prison? Prisons are designed to keep people in and to keep people out. But throw in the wild card of a zombie outbreak and that could add enough chaos for a gunman to break in and then lead a break out.
Remember, there are not really a lot of guns in a prison. Guns provide range and the one thing that is not wanted is for the inmates to have range. The guards that stroll in the blocks are not armed like a police officer. "Civility" is kept because even if they kill a guard or two, they still do not have a ranged weapon to project power and the outer containment walls are not easily breached.
As for the skills for opening a safe yea, that person "gots Skills". But, the "
alarm" system at Burt's is pretty dam simple. It is a simple break the electrical connection open the door, cut the wire and an alarm is sounded. I do not think it was anything sophisticated.
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