What is RMM? A Modern Definition Plus Evaluation Criteria for 2025

This guide explains remote monitoring and management, or RMM. We cover every aspect of this software solution, including its background and use cases. An essential consideration for modern workplaces, this overview will also cover how employing an RMM tools and PSA software solution may help you manage your IT environment much more effectively.
What is RMM software?
RMM software is used to: a) collect data from remote endpoints and networks to assess their health, and b) carry out different remote IT management duties on them without interfering with their normal operations.
RMM services, as their name implies, are made to assist enterprises in remotely monitoring and managing client endpoints using an RMM agent. This agent gathers data about the performance and health of an endpoint and presents it to an IT professional in real time.
This initiative gives IT companies full visibility into their IT environment, allowing them to remotely diagnose and fix system issues and support tickets. Because of these advantages, RMM is a unique tool for mixed work environments.

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